On October 1, 2026, Quadrus Investment Services Ltd. ("Quadrus") and IPC Investment Corporation ("IPIC") amalgamated to form IPC Wealth Inc. There may be a brief transition period when you will continue to see the Quadrus and or IPCIC name and branding. Any references to Quadrus and or IPCIC made after amalgamation should be considered references to IPC Wealth Inc.

CUSTOMER COMPLAINTS

We are committed to addressing client concerns fairly and promptly. If you have a complaint regarding the products or services provided by IPC Wealth Inc., please contact us at complianceofficer@ipcwealth.ca. 


We will acknowledge receipt of your complaint within five business days and conduct a fair and objective review of the matter. 

Once our review is complete, we will provide a written response, generally within 90 days. Our response will explain our findings and, where appropriate, any proposed resolution. 


To protect client confidentiality, we generally communicate directly with clients or with individuals who are legally authorized to act on their behalf. 


If you are not satisfied with our response, or if we have not responded within 90 days, you may refer your complaint to the Ombudsman for Banking Services and Investments (OBSI). You generally have 180 days from the date of our final response to bring your complaint to OBSI. 

For more information about the complaint process, please visit the CIRO website.